To keep our prices low we utilize direct credit card billing. On the day after your service is performed your credit card on file will be charged for that specific mowing only. We go through great lengths, and expense, to insure the security of your credit card information.
In the event you need to postpone or change your weekly service in any way, we will need at least 24 hours notice, requests must be received by 5pm the day before. If no notice is given to postpone or cancel service, a $15.00 trip charge will be incurred. Cancellations must be made at least 24 hours in advance of your mow day, no same day cancellations.
If the crew is unable to complete your service for any reason you will be notified by our office. Lawns that are not completed due to a situation outside of the customer’s control will not be charged the full service rate.
Our 2018 mowing season starts the week of March 05, 2018 and runs through the week of November 10, 2018 – for a total 37 week schedule. Your property will be serviced weekly, or bi-weekly, between those dates. We do not skip mow days that fall on major holidays.
For those customers who have pets: We understand how important your pet is to your family, that’s why we do everything we can to keep them from escaping. However, we do not assume any responsibility if they are able to get out. We recommend that you keep your pets inside or kenneled on your mow day. We also ask that your lawn is free of excessive pet droppings; it goes without saying that our crews do not want to use our mowers to clean up your lawn. We cannot be held accountable for the safety of pets that are left in the yard while service is being completed.
We will mow on days of moderate rain, always taking into consideration any drainage problems your property may have before we begin. Please be advised that should inclement weather (i.e., rainy days) occur on your specific mowing day, Lawn Connections will attempt to resume service the following day. If however, this is not possible, your service may be forced to resume on your next regular service day. Should your lawn have excessive growth during this period, additional charges will occur.
Our low prices are based on your total lot size, we do not take into consideration lot improvements. Once your order is placed we will confirm your lot size, if a change in your rate is necessary we will contact you.
Your happiness as a customer is of the utmost importance, and if for any reason you are not satisfied with your service please contact us within 24 hours. We cannot issue refunds for the service, but we will do everything in our power to correct the problem.
Please contact our office in Dallas (972) 418-5296 and in Fort Worth (817) 231-0042 within 24 hours of any damage caused by our crews in order for us to address the problem immediately. Items we will not accept responsibility for is window damage where loose stone is utilized as ground cover, and items left in the normal mowing area by a customer.
Once assigned, your service day will not change for the service season. Service will be completed between 7am and 7pm on your service day; we cannot adhere to a more specific time frame.
Do not run irrigation or sprinklers for a least 24-48 hours prior to scheduled mowing days. Irrigation maintenance is not included in this agreement. It is the customers’ responsibility to insure all turf sprinkler heads be properly maintained to prevent damage during mowing. Any damage to shrub risers, incurred accidentally while trimming shrubs, will be repaired promptly – report any damages immediately. Lawn Connections assumes no responsibility for damage to turf or landscape resulting from lack of, or improper irrigation or drainage. If irrigation maintenance is required, Lawn Connections will recommend a licensed irrigation specialist to meet with you to discuss your irrigation needs.
Mowing with a commercial grade mulching mower; Trimming grass around obstacles with a string trimmer; Edging walks, patios, and driveways with an edger; All visible clippings blown from hardscapes; Close all gates before leaving your property.
By placing your order for lawn service you have accepted the terms and provisions set forth in the Lawn Connections Terms of Service.